Privacy Policy

1. Principle

(1)       The protection of personal data is very important to us. Therefore we process data exclusively on the basis of legal regulations (DSGVO, TKG 2003).

(2)       The information we collect is for the sole purpose of providing the communications service. These data will not be disclosed to third parties without explicit consent and stored until the user agreement ends.

2. Data storage

(1)       We log data (name of the retrieved web page, file, date and time of retrieval, amount of data transferred, status of retrieval, browser type and version, operating system, referrer URL, IP address, provider) only for statistical evaluations for the purpose of operation, security and the optimization of the offer. There is no merge of this data with other data sources. However, we reserve the right to retrospectively review the log data if, on the basis of concrete evidence, the legitimate suspicion of unlawful use exists.

(2)       We save your profile information when you register. This includes username, password (encrypted) and e-mail address. Optionally, display name, phone number and profile picture can be saved.

(3)       We store conversations, uploaded files and other information you provide on our platform.

(4)       Messages and uploaded files are permanently removed from our servers after a short time.

3. Who can see your messages?

(1)       In unencrypted rooms, users can see messages and files according to the access rights of the room in question. This data can be viewed by all users of the room and Chatcloud employees.

(2)       In encrypted rooms, including encrypted conversations between two people, the data is stored in our database but can only be read using the keys on the terminals. Nobody, including Chatcloud employees, can read the message content in the database.

4. E-Mail

As part of our service, necessary e-mails (user registration, password forgot, etc.) and unnecessary e-mails (new features, new message, advertising, etc.) are sent.

The consent to receive unnecessary e-mails can be revoked at any time. The cancellation can be made via the unsubscribe link in any e-mail, or by message to the contact below.

5. Integration of services and contents of third parties

Within this website, third-party content, such as YouTube videos or Google Maps maps, may be included. This always assumes that the providers of this content (hereinafter referred to as “third party”) perceive the IP address of the user.

6. Web Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA; “Google”). The use includes the operating mode “Universal Analytics”. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of a user across devices.

Google Analytics uses so-called “cookies”, text files stored on your computer that allow your use of the website to be analysed. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will first truncate your IP address within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. The IP address provided by your browser within Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with other services related to website and internet usage. Our legitimate interest in data processing also lies in these purposes. The data sent by us and linked with cookies, user names (e.g., user ID), or advertising IDs will automatically be deleted after 60 months. The deletion of data for which the retention period has been reached occurs automatically once a month. Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=de.

You can prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we point out that if you do this, you may not be able to use all functions of this website in their full scope. You can also prevent Google from capturing data generated by the cookie and relating to your use of the website (incl. your IP address) and from processing these data by downloading and installing the browser add-on. Opt-out cookies prevent future capturing of your data when you visit this website. To prevent Universal Analytics from capturing data across different devices, you must perform the opt-out on all systems used. If you click here, the opt-out cookie will be set, and Google Analytics will be disabled.

The relationship with the web analysis provider is based on Privacy Shield. Data are processed on the basis of the legal provisions of § 96, Para. 3 of the TKG and Art. 6, Para. 1, Let. 1 a (consent) and/or f (legitimate interest) of the GDPR. Our concern in terms of the GDPR (legitimate interest) is to improve our offer and our web presence. Since the privacy of our users is important to us, the user data are pseudonymised.

7. Cookies

This platform uses cookies. These are text files that are stored on your device using the browser. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow this only in individual cases. By disabling cookies, the functionality of our platform may be restricted.

8. Legal basis

Data are processed on the basis of the statutory provisions of § 96, Para. 3 of the TKG and Art. 6, Para. 1, Let. a (consent) and/or b (required for fulfilling the contract) of the GDPR.

9. Your Rights

In principle, you have the right to information, correction, deletion, restriction, data portability, revocation, and opposition. Should this be necessary, please contact our data protection project leaders directly.

If you suspect that the processing of your data violates data protection law or that your claims under data protection law have otherwise been violated in any way, you can complain to the supervisory authority (Österreichische Datenschutzbehörde, Hohenstaufengasse 3, 1010 Vienna, dsb@dsb.gv.at).

10. How do we respond to legal inquiries?

We access, retain and share your information with supervisors, law enforcement, and others when we have infringed our license, copyright, trademark, competition, or other rights.

11. Protecting the privacy of children

We do not collect and store information from individuals whom we know to be under the age of 18. No part of the service is designed to appeal to anyone under the age of 18. If you are under 18, you must not use the service.

12. Miscellaneous

If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

13. You can reach us with the following contact details

Andreas Grundner
Lenzing 128a
5760 Saalfelden
AUSTRIA

Project Leader Privacy
Andreas Grundner (ceo@chatcloud.net)

Status: 07/07/2019